Already a Doyle’s Guide Leading Law Firm in Victoria, Clancy and Triado have taken the next step in ensuring they are doing everything possible to meet the individual needs of their clients by successfully implementing client satisfaction measurement with independent client survey firm Klient Kulture.
The firm is committed to touching base with all clients who have recently concluded their family law proceedings to see how well the firm has gone in meeting their needs. The process also helps identify opportunities to continually improve and refine its service.
After seeking feedback from all clients who have recently concluded their family law proceedings, Clancy and Triado has received a very pleasing Net Promoter Score of 44. According to the Managing Director of Klient Kulture, Greg Tilse, “This is a very impressive score and shows clearly what a great job Clancy and Triado is doing in meeting the needs and expectations of its clients.”